Frequently Asked Questions

Asia Air Ambulance is headquartered in Bangkok, Thailand.

Asia Air Ambulance offers a number of medical transport and international patient transfer services worldwide, including air ambulance transport, critical care transportation by land ambulance, and commercial medical escort worldwide. For air ambulance, we provide regional air ambulance services in conjunction with selected partners for global and international transfer.

Asia Air Ambulance does not provide the air ambulance and medical escort services to/from the countries that happen to be involved in terrorism or violence.

You can contact Asia Air Ambulance offices 24 hours a day, seven days a week by telephone and email.

Asia Air Ambulance
599/59 Ratchadaphisek Road
Jatujak, Bangkok
10900 Thailand

Phone: +668-9896-9000
Email: operations@asiaairambulance.com
Representative: Chutarat Rittihan, RN

We provide regional air ambulance services in conjunction with selected partners for global and international transfer, also provides commercial medical escort services helping sick and injured travelers get home quickly and safely.

For air ambulance, we utilize contracted aircrafts Citation Bravo and Lear60, using our own medical team and medical equipment. The air ambulance flights are staffed with two highly experienced pilots and team of physicians and registered nurses. The aircraft is medically-configured, fully equipped with advanced life support systems, including Zoll X-Series Monitor/Pacer/Defibrillator, ALS medication and equipment, IV pumps Ventilator and monitors.

An air ambulance is a dedicated aircraft for patient transport with medical equipment onboard, staffed with specialized medical personnel.

If your patient is unable to sit upright aboard a commercial aircraft or requires specialised critical care staff or equipment, then an air ambulance is recommended.

We are able to move most patients once they have been stabilised in a hospital, though continued medical care is still required.

Once we have the patient’s information, including his or her destination medical facility, our medical department will arrange all patient flight details, including:

• Patient information and medical reports are reviewed by medical director and chief flight nurse
• Chief flight nurse contacts the destination medical facility for an up-to-date medical report
• Consulting the medical director and assigning appropriate medical staff and obtain the guidance from medical director
• Briefing medical escort if he/she is comfortable to conduct the mission based on the current information obtained
• Obtaining airline’s medical clearance for every flight/sector with the patient
• Arranging or confirming the receiving medical facility information
• Keep the client updated on the progression of the trip

Asia Air Ambulance provides bed-to-bed service for patients requiring medical transfer, including ground transportation, for individual patients and their families, as well as medical transfer services for hospitals and insurance companies.

In this service, also referred to as “bed-to-bed” service, our medical crew arrives at patient bedsides at the sending medical facility. The crew then escorts patients to the airport, accompanies them throughout the flight, and then travels with them to the receiving medical facility. Once patients arrive at the destination medical facility, transfer of care is complete.

All costs and related fees are included in the quoted price, which is generally provided in US Dollars (USD). However, if other currency quotes are required, we can also provide such conversions upon direct request.

Our quotes are all-inclusive, meaning they cover all expenses and fees, including aircraft mileage, flight crew, medical staff, landing fees, ground ambulance transportation, and taxes.

All costs -- including ground ambulance transfers -- are covered in our quotes.

Yes. All related expenses and costs are included in the quoted price.

Typically hospitals and/or insurers, as well as private individuals and their families use and pay for our services.

We accept all major credit cards (Visa, MasterCard), and wire transfers.

Our bank cannot accept American Express.

Asia Air Ambulance has a perfect safety record. We have never had any type of aircraft incident or accident.

No, we are not a third-party broker of air ambulance services. All patient transfer details, logistics, and medical services are handled exclusively by Asia Air Ambulance staff from the beginning to the end of the transfer. We have medical director and in-house flight nurse controlling the medical aspects throughout the mission.

For air ambulance, we utilize contracted aircrafts Citation Bravo and Lear60, using our own medical team and medical equipment. The air ambulance flights are staffed with two highly experienced pilots and team of physicians and registered nurses. The aircraft is medically-configured, fully equipped with advanced life support systems, including Zoll X-Series Monitor/Pacer/Defibrillator, ALS medication and equipment, IV pumps Ventilator and monitors.

We select the most appropriate model for each patient based on flight range, space requirements, and equipment needed.

At Asia Air Ambulance, quality of care is our first priority. Our staff is professional, knowledgeable, and caring, with training in critical care and flight physiology, to provide the best medical care possible during all phases of patient transport.

Asia Air Ambulance has a full-time Medical Director available 24 hours a day, seven days a week. In addition, we also have a full-time chief flight nurse, who reviews and closely tracks all flights.

We employ state-of-the-art medical equipment for patient care.

For air ambulance

• Blood pressure cuffs
• Bottled oxygen
• Traction splints as needed
• Scoop stretchers
• Aircraft stretchers
• Cardiac monitor
• Defibrillator (Zoll Series)
• Ventilator
• I.V. fluids and infusion pumps
• Portable/mounted suction units
• Medications, as required (basic, emergency and critical care)

For commercial flight

When patients can be transferred on a commercial aircraft, our medical escorts can be equipped with Inogen One (G2, G3, G4, G5) and SeQual Eclipse Oxygen Concentrators and Advanced Life Support (ALS) medication and equipment in accordance to the patients’ need.

We can generally arrange for an air ambulance and make flight preparations within 3-6 hours for domestic flight. Lead time can take about 8-12hrs or up to 48hrs for international air ambulance flight, however, lead time is depending on the landing permit obtained at specific airport/city.

For air ambulance flight

Patient and companions travelling with patients are allowed one small carry-on item per person.

For commercial flight

The carryon allowance is up to airline’s rules and regulation. Generally, the patient is allowed to carry 1 luggage and 1 handbag which is not exceeded 7kgs. Patient and companion are responsible for extra check-in luggage if they have many luggage.

Our travel restrictions are in accordance with the departing airport’s rules and regulations.

For air ambulance

Generally, we allow one travel companion to accompany the patient, but it depends on the number of medical staff required by the patient, patient’s severity and flight time.

For commercial flight

The numbers of companions traveling with patient is not limited as the companion pays ticket out of their own pockets.